FAQ

We typically use primed pine wood, tailored to the specific measurements required for each client's project. However, if a client prefers a specific type of wood, we are happy to accommodate their preferences to ensure complete satisfaction.

Yes, we specialize in creating custom patterns such as herringbone, chevron, geometric shapes, and more to suit your unique style.

The installation time varies depending on the complexity of the design and the size of the wall, but most projects are completed within 1-3 days.

Our process includes an initial consultation to understand your vision, followed by design proposals, material selection, and a detailed installation plan.

Absolutely, we provide custom cabinetry design services to meet your specific storage needs and aesthetic preferences.

We offer a range of materials including solid wood, plywood, MDF, and various veneers to match your desired look and budget.

While we strive to match the style, color, and finish of your existing cabinetry as closely as possible, achieving an exact match may not always be possible. However, we make every effort to find the closest match to ensure a seamless and cohesive look.

Custom cabinetry projects typically take 4-8 weeks from design approval to installation, depending on the complexity of the design.

We offer a one-year warranty on our custom cabinets, covering workmanship and material defects.

We offer a wide range of custom wood projects, including custom shelves, pantries, built-ins, and accent walls. If you have a specific project in mind that is not listed, please let us know, and we will be happy to discuss how we can bring your vision to life.

You can get a quote by scheduling a consultation with us, where we will discuss your project details and provide an estimate based on your specifications.

Yes, our team can assist with the design process, offering ideas and recommendations to bring your vision to life.

We offer a variety of finishes including stains, paints, and natural finishes to complement your project.

Yes, we provide professional installation services to ensure your custom wood project is perfectly installed.

Yes, we design and create custom fireplace mantles to enhance the beauty of your fireplace.

We can design mantles in various styles, including traditional, rustic, modern, and contemporary, based on your preferences.

Our team will help you choose the right mantle by considering your space, style, and functional needs.

Yes, we offer installation services for all our custom mantles.

The lead time for a custom mantle is typically 3-6 weeks, depending on the design and material availability.

Yes, we offer comprehensive interior painting services to complete your custom wood projects.

We use high-quality, low-VOC paints from reputable brands to ensure a durable and eco-friendly finish.

While we strive to match existing paint colors as closely as possible by working with specific paint brands, achieving an exact match may not always be feasible. If we are unable to find the exact match, we will make every effort to find the closest possible color to ensure a harmonious and cohesive finish.

The duration of an interior painting project depends on the size and complexity of the job, but most projects are completed within 2-5 days.

Yes, we offer touch-up services to address any minor imperfections that may occur during installation.

Our payment policy requires a minimum deposit of $500 or more upon signing/approval of the contract or estimate, with the remaining balance due upon project completion. Late payments may incur a late fee of 1.5% per month on any outstanding balance.

Yes, in most cases, a minimum deposit of $500 or more is required to secure materials and schedule your custom project. This ensures that we can commence work and procure the necessary materials promptly.

Deposits are refundable within 7 days of payment. Cancellations after this period may be subject to a restocking fee for any custom-ordered materials. If a project is cancelled after it has begun, the client is responsible for all work completed to the date of cancellation and may lose the deposit.

Custom Wood & Design Co. guarantees the workmanship for 12 months from the date of completion, covering defects but not including normal wear and tear. Specific materials used may be covered by a manufacturer's warranty, which is passed directly to the client.

If you encounter any issues with your completed project, please contact us immediately. We will work to resolve the problem promptly. Any disputes will first be addressed through negotiation, and if unresolved, submitted for arbitration under the rules of the American Arbitration Association.

You can schedule a consultation by contacting us via phone, email, or through our website’s contact form.

We serve a wide range of areas including St. Johns and Duval counties, and the cities of Ponte Vedra, Ponte Vedra Beach, Jacksonville, St. Augustine, Fruit Cove, St. Johns, and surrounding areas.

Yes, you can view samples of our work on our website’s portfolio page.

We strive to complete projects on time, but in the event of delays, we will communicate promptly and work to adjust schedules as needed.

You can contact our customer support team via phone, email, or through the contact form on our website. We are available to assist you with any inquiries or concerns.